With a rich 20-year background spanning New Business Development, Quality Consulting, Brand Strategy, and Marketing, I consistently deliver excellence in customer experience, sales, & marketing. As the Senior Director of Quality Solutions & Digital Marketing at BPA Quality, I lead efforts to shape a compelling brand & content strategy, positioning us as a trusted authority in delivering exceptional customer experiences & managed quality assurance solutions.

Beyond the call center industry, I bring impactful & actionable voice-of-the-customer insights, elevating & humanizing customer experience through expert quality assurance through podcasts & Linkedin Live Events. My ultimate goal is to assist organizations in achieving their quality objectives, optimizing customer satisfaction, and nurturing long-term success through strategic relationships and revenue growth initiatives.

With over 15 years of experience in various executive roles, I am a seasoned leader and strategist in the field of contact center quality and customer success. I have a proven track record of creating, building, leading, and managing high-performing teams and delivering outstanding results for clients across diverse industries and geographies.

As the Vice President of Customer Success at BPA Quality, I am responsible for ensuring the satisfaction, retention, and growth of our customer base, as well as driving innovation and excellence in our products and services. I leverage my skills in process improvement, CRM, new business development, and analytics to optimize our customer journey, enhance our value proposition, and generate new revenue streams. I am also passionate about sharing my insights and best practices through co-hosting and co-creating Quality Perks, a podcast focused on quality assurance and customer success.