Karyn Dupree
With a rich 20-year background spanning New Business Development, Quality Consulting, Brand Strategy, and Marketing, I consistently deliver excellence in customer experience, sales, & marketing. As the Senior Director of Quality Solutions & Digital Marketing at BPA Quality, I lead efforts to shape a compelling brand & content strategy, positioning us as a trusted authority in delivering exceptional customer experiences & managed quality assurance solutions.
Beyond the call center industry, I bring impactful & actionable voice-of-the-customer insights, elevating & humanizing customer experience through expert quality assurance through podcasts & Linkedin Live Events. My ultimate goal is to assist organizations in achieving their quality objectives, optimizing customer satisfaction, and nurturing long-term success through strategic relationships and revenue growth initiatives.