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Neal Eggers
With over 15 years of experience in various executive roles, I am a seasoned leader and strategist in the field of contact center quality and customer success. I have a proven track record of creating, building, leading, and managing high-performing teams and delivering outstanding results for clients across diverse industries and geographies.
As the Vice President of Customer Success at BPA Quality, I am responsible for ensuring the satisfaction, retention, and growth of our customer base, as well as driving innovation and excellence in our products and services. I leverage my skills in process improvement, CRM, new business development, and analytics to optimize our customer journey, enhance our value proposition, and generate new revenue streams. I am also passionate about sharing my insights and best practices through co-hosting and co-creating Quality Perks, a podcast focused on quality assurance and customer success.