Quality Perks - Call Center & Coffee Chats
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.
Quality Perks - Call Center & Coffee Chats
S2 Ep8, Quality Perks with Leslie O’Flahavan – E-WRITE Owner
Did you miss our exclusive live event on “Empathy in Contact Center Written Interactions” featuring the renowned Leslie O’Flahavan? Don’t worry; we’ve got you covered. Welcome to the replay of this engaging and informative session.
🔍 What You’ll Discover:
🎙️ Guest Speaker Insights: Watch Leslie O’Flahavan, an expert in customer communications, share invaluable insights on the critical role of empathy in written interactions within the contact center.
Speakers:
Karyn Dupree, BPA Quality
Neal Eggers, BPA Quality
Special Guest: Leslie O’Flahavan, Principal and OwnerPrincipal and Owner of E-WRITE
🗓️ Agenda Recap:
1️⃣ Empathy in Written Interactions: Dive deep into the nuances of conveying empathy in written formats, including emails, chat, and social media, and understand its direct impact on customer experience.
2️⃣ Coffee Break: Enjoy a virtual coffee break as you delve into the latest trends in contact center quality monitoring, training, and customer experience management. Discover what fuels our conversations.
3️⃣ Q&A Session: Get answers to your burning questions about empathy, written communications, and more from our panel of experts.
Learn more about Quality Perks, our guests & upcoming episodes by visiting our website.
If you would like to be a guest, please email us at marketing@bpaquality.com.
As always, Have a Quality Day!
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