Quality Perks - Call Center & Coffee Chats
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.
Quality Perks - Call Center & Coffee Chats
S1 Ep1 Quality Perks - Coffee & Quality Chat - Feb 23, 2022 - PILOT
Summary
Neal Eggers and Karyn Dupree from BPA Quality initiate a new series, "Coffee & Quality," aiming to discuss both coffee and contact center quality monitoring. They share personal coffee preferences and experiences while connecting it to the importance of proactive business intelligence in contact center quality monitoring.
Highlights
☕ Neal and Karyn introduce a new series, "Coffee & Quality," focusing on coffee and contact center quality monitoring.
☕ They share their coffee preferences, discussing types, brewing methods, and unique additions like lemon peel.
☕ Karyn highlights the importance of coffee in her day, especially with a busy schedule as a soccer parent.
☕ Neal narrates a story involving his mother's contact center experience, emphasizing the need for efficient quality monitoring.
☕ The discussion delves into the role of quality monitoring in identifying and addressing inefficiencies for cost savings and business improvement.
☕ They express the mission of their series to bring in guests to share personal experiences and insights into contact center quality.
☕ Plans for future episodes include inviting David Blackwell, one of the owners of BPA Quality, to discuss the company's origins and vision.
This episode blends personal anecdotes, coffee talk, and insights into contact center quality monitoring, setting the stage for future discussions.
Learn more about Quality Perks, our guests & upcoming episodes by visiting our website.
If you would like to be a guest, please email us at marketing@bpaquality.com.
As always, Have a Quality Day!
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