Quality Perks - Call Center & Coffee Chats
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.
Quality Perks - Call Center & Coffee Chats
S2 Ep1, Quality Perks with Shaun Marshall - May 23, 2023
In this episode, Shaun Marshall joins Neal Eggers & Karyn Dupree as a guest to discuss leadership and customer experience. They also touch upon the challenges of remote work and the importance of employee engagement.
Highlights
☕ Neal, Karyn & Shaun talk about their coffee choices for the day.
🎯 Shaun emphasizes the significance of continuous learning and pouring back into others as a leader.
🏢 The hosts discuss the impact of leadership on industries and the need for attention to detail.
💼 Shaun highlights the importance of giving back to employees and providing them with opportunities to grow.
🌍 They address the Employee Engagement Gap and the challenges faced during the pandemic.
📈 Shaun emphasizes the need for trust and independence in remote work.
🔍 They discuss the importance of quality monitoring and speech analytics in managing contact centers effectively.
Learn more about Quality Perks, our guests & upcoming episodes by visiting our website.
If you would like to be a guest, please email us at marketing@bpaquality.com.
As always, Have a Quality Day!
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