Quality Perks - Call Center & Coffee Chats
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.
Quality Perks - Call Center & Coffee Chats
S1 Ep12 Quality Perks with Lisa Diehl, SOCAP Director & Freshpet Director of Consumer Care - Aug 31, 2022
Quality Perks Live event where we chat about #Coffee and Call Centers. In episode 12, we’ll be chatting with Lisa Diehl, SOCAP Director & Freshpet Director of Consumer Care about contact center networking and how it is important in adding the human element to vendor relationships.
*Lisa Diehl Bio*
Freshpet
Director, Consumer Care
Secaucus, NJ
Lisa defines strategies and solutions that improve the experience of Freshpet’s Pet Parents. She has a keen focus on the enhancement of operational effectiveness and is very committed to a high-octane, fun, and collaborative work environment that focuses on engaging and motivating her teams. Within Freshpet, Lisa is also a member of Freshpet’s Crises Management Team.
Lisa has over 35 years of experience in Consumer Affairs and has held a variety of managerial positions. Originally from Chicago, Lisa now resides in California but commutes regularly to Freshpet’s offices in New Jersey and Pennsylvania.
Lisa has been a member of SOCAP for 11 years. She is currently serving on the Board of Directors for SOCAP, International, where she is now the Immediate Past Chair, after serving as the Chairman of the Board for 3 terms.
LinkedIn URL: https://www.linkedin.com/in/lisadiehl/
Twitter URL: https://twitter.com/LisaMarie11165
Facebook URL: https://www.facebook.com/Lisalis165
We are looking forward to your questions and insights!
TAKEAWAYS:
SOCAP in Indy September 11 – 14, 2022 A Learning Symposium for CX Professionals — Meet Lisa & Neal in Indianapolis
Lisa’s networking connections through SOCAP and her success at Orbitz, Blue Diamond Growers & Freshpet
What SOCAP means: Society of Consumer Affairs Professionals
Lisa explained how she is able to bring her relationships and professional links with vendors (trusted partners) wherever she has gone in her career. As a SOCAP member, she has access to leaders across the industry to benchmark and captures the best ways to elevate customer care.
Listen to find out what we are drinking, hear Lisa’s cheerleader, and gather insights on the Voice of the Consumer.
#QA #SOCAP #Freshpet #contactcenter #CSAT #businessinsights #businesssolutions
Learn more about Quality Perks, our guests & upcoming episodes by visiting our website.
If you would like to be a guest, please email us at marketing@bpaquality.com.
As always, Have a Quality Day!
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